PLEASE READ THIS SECTION BEFORE EMAILING QUESTIONS ABOUT SHIPPING STATUS / TRACKING OF PACKAGE QUESTIONS AND MORE…
As much as I would love to be on that Amazon Prime level with delivery — I’m a one woman show and everything is by hand so it takes me a little longer. Please read this section or FAQS before emailing about your orders as your question is most likely answered here.
Much love and appreciation for the patience and sweetness you all show me. <3
*We are finally working on a better shipping option which will be available in 2019*
Until then please have patience with your shipments, I am working on getting the best shipping provider future wise as I know the long wait for the items (sometimes) can be a pain.
By using the byachilles skincare website, you are acknowledging that you have read, understand, and agree to these rules. From time to time, we may modify our these to which the content and services available are subject so we ask that you continually review when visiting our website. Acceptance of these terms & conditions does not affect your statutory rights, except so far as legitimately excluded.
All orders ship directly from Denmark, Copenhagen.
Each product is made with the highest attention to quality and detail.
After an order is placed, please allow up to one week for your order to ship. We handcraft each item we send out. This includes creating, bottling, labelling, and shipping.
Handcrafted items do take a little longer to produce than mass-produced items. Many of our items are made so they are at the peak of freshness when you receive them.
TRACKED SHIPMENTS / WHY CAN’T I TRACK MY ORDER?
We are a small business which means we cannot offer free tracked shipping — we realize shipping might seem pricey but we have done our best to get the best quote for international delivery, which is costly worldwide these days.
We ship all of our packages with a trusted courier called PostNord.
Our standard international shipment is NOT tracked — but our packages are delivered without problems — please just be patient while waiting for your package, it’s often just a matter of time before it arrives.
IT CAN TAKE UP TO FOUR WEEKS TO RECEIVE YOUR ORDER.
THIS IS MOST LIKELY TO HAPPEN WITH AUSTRALIAN AND CANADIAN ORDERS, AS CUSTOMS OPERATES SLOWER THERE.
Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs, but we CAN’T force the shipping time to arrive sooner no matter what, this is completely out of our hands.
ONLY orders over 155$ will be shipped with tracking — you will receive the tracking number within 24 hours.
Once your order has been delivered to the post office you will receive a shipment email (PLEASE CHECK SPAM) detailing that: Orders outside of EU can take up to four weeks to arrive after shipping, usually it will arrive much sooner, but customs departments do have the right to hold items and there is not much we can do about this.
Our packages lands in your country no later than 5 days after shipping but we can’t fast forward to process or customs.
Please note that delivery times are not guaranteed and some packages may take longer due to unexpected delays – especially during busy times (holiday seasons, etc).
U.S. TERRITORIES 7-11 days after shipment
EU latest 7 days after shipment
Canada & Australia 11-18 days after shipment
INTERNATIONAL 11-18 days after shipment
Shipping can sometimes take a longer time to arrive unfortunately — but we promise that the products are worth the wait. Should your questions not have been answered here please contact us and we will get back within 48 hours.
Customs, Duty and Taxes
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be carried by you. Unfortunately we have no control over these charges and cannot predict what they may be.
Because it is my highest priority to enhance and protect your health, and because of the perishable nature of the products, all orders are final sale. No returns or exchanges will be accepted.
That being said, it is extremely important to me that you are satisfied with your order. If you need assistance in any way with your order or with the products, or if you have any feedback to offer, please contact us and we will assist you as soon as possible.
If, for any reason, your products arrive damaged, defective, or incomplete, I will make the situation right immediately. Please contact us so we can remedy the issue.